Frequently Asked Questions

Welcome to Driftware’s FAQ page. We’re here to make your experience as smooth as possible. If you don’t see your question answered below, feel free to contact us directly — we’re always happy to help.

When will my order ship?

We process and ship all orders by the next business day (Monday to Friday) for customers in the United States. For international orders, shipping typically takes 4–6 business days after dispatch.

Will I receive tracking information?

Yes. As soon as your order is shipped, we’ll upload your tracking number. You can check your delivery status anytime on our 'Track your Order' page.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original condition. If you’d like to start a return, get in touch with our support team and we’ll guide you through the process.

Do you ship internationally?

Yes, we offer international shipping to most countries. Delivery takes approximately 4–6 business days after the order is shipped.

What if my item arrives damaged or defective?

We’re so sorry if that happens. Please contact us right away with your order number and a photo of the issue, and we’ll make it right — whether that means a replacement or a full refund.

Can I cancel or change my order?

If your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Email us as soon as possible with your order number and your request. Once an order has shipped, we’re unable to make changes.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. All payments are securely processed.

Do you offer discounts for multiple orders or bundles?

We occasionally run promotions and bundle deals. Keep an eye on our homepage or sign up for our email list to be the first to know.

Still have questions?

Feel free to contact us anytime via our 'Contact Us' page. Our support team will get back to you as quickly as possible.